FAQS

ANSWERS TO YOUR QUESTIONS

Shopping Information

How do I check out?

Once you are ready to checkout with the items in your shopping cart, click on the “checkout” button in your shopping cart. If you have a registered paypal, simply sign-in using your email address and the password for your account. If you do not have an account, simply follow the simple steps to create an account and continue through the checkout process.

Item availability

The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping cart. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you’ve ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Do you have sizing information?

We try to include as much accurate sizing information for each product as possible. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email.

 

Do you sell wholesale?

Yes we do sell wholesale. Please inquire for our wholesale price list by e-mail: info@bebe-rose.com

Do you sell plus sizes?

Yes we do. However not all of our items are available in plus sizes. Please check the sizes listed below the picture of the shirt for details.

Can I choose my own colors or styles?

Sorry, we do not do custom orders, we only sell what is in the store.

 

Payment Information

Which payment methods do you accept?

Bebe-Rose.com accepts following:

– Ideal

– Paypal

– Credit Card

– Mr Cash

Delivery

How much are the delivery prices?

Bebe Rose charges € 6,50 delivery costs for deliveries within the Netherlands. Delivery costs per European country vary. Delivery costs to countries outside of Europe are € 18

 

Brievenbuspakje
• Verzendbewijs
• Statusinformatie over zending
Pakket – Bezorgd op PostNL-locatie
• Emailnotificatie naar ontvanger
• Track & Trace
Pakket – Bezorgd op huisadres
• Track & Trace
Aangetekend Pakket
• Handtekening voor ontvangst
• Track & Trace
• Tot € 500 verzekerd
NL 3,50 – –
NL 5,95 5,95 12,04
NL 6,50 6,50

How Long Will It Take To Get My Package?

Bebe Rose has a partnership with TNT Netherlands. It will take 2-3 days to deliver your item.

International shipping takes longer. We don’t deliver on Sundays and national holidays.

Do You Ship Internationally?

Yes we do. We have resumed shipping internationally and we ship all over the world. We have partnered with UPS to handle our shipments so please sign up and happy shopping!

Do I Have To Pay Import Taxes?

You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.

Custom information: Liability

Bebe Rose will not be liable for packages refused or held by customs for delivery
Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your money as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges Bebe-Rose.com has incurred during shipping, such as warehousing fees, return postage fees, etc.

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).

Refunds will not be issued until the returned packages are physically in our warehouse.

Orders and Return

How can I track my order?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by visiting the shipping company’s website and entering your tracking number & hit track.

Can I exchange or return my purchased item?

You can return or exchange items ordered via Bebe-Rose.com within 14 days after purchase. Once we receive your returned package, we will refund the purchased price within 30 days, only if the articles are still in the original packaging, bearing the price tag, unworn and undamaged. Accessories can not be returned or exchanged.

What is your return policy?

When you shop at Bebe-Rose.com we strive to give you the best service possible.

In the event that you have changed your mind or ordered the wrong size, you can return the item

Our return mailing address is:

Bebe Rose

Snorrenhoefstraat 21

1107 WK  Amsterdam The Netherlands

 

Within 30 days after having received the returned item(s), we will refund the money to your bank account, excluding the delivery costs.

 

Collaboration

Do you work with fashion bloggers/instagrammers/youtube gurus etc.?

We are always open for great ideas to collaborate on. All you have to do is send an email to info@bebe-rose.com with your website / social media and your idea! Simple as that!

How do I get a picture on your Instagram?

We really love sharing pictures whenever you rock our items. It is very easy to get noticed by us. Simply upload your best looking photo on to your Instagram or other social media and use the hashtag #BEBEROSENL. We will take your picture and spread it on to our social media channels.

Any unanswered questions? Contact us